Refund policy
Return & Refund Policy
Last updated: October 9, 2026
At GOVRAH, we want every order to arrive in good condition and match what was purchased.
Returns and Exchanges
GOVRAH generally does not accept voluntary returns or exchanges for change of mind, unwanted items, incorrect size expectations, or other non-quality reasons, except where a return, withdrawal, refund, or other remedy is required by applicable mandatory law.
Please review the product description, dimensions, materials, included accessories, and order details carefully before purchasing.
Customers should contact GOVRAH before returning or shipping any item so that appropriate instructions can be provided.
After-Sales Claim Period
For GOVRAH’s standard after-sales process, please contact us within one month of the date your order was shipped.
This claim period does not limit any legal guarantee, right of withdrawal, refund right, or other mandatory consumer protection that may apply under applicable law.
Damaged or Defective Items
If your item arrives damaged or defective, contact us as soon as possible at:
Please include:
- your order number;
- clear photos of the package and the item;
- a brief description of the issue.
Please do not return or ship the item unless GOVRAH provides written instructions.
For approved quality claims, a physical return may not be required.
After reviewing the information provided, GOVRAH may offer an appropriate solution, including a replacement or refund.
Incorrect Items or Missing Accessories
If you receive an incorrect item or an accessory is missing, contact us within the applicable after-sales claim period at:
Please include:
- your order number;
- clear photos of the package;
- clear photos of all items received.
After reviewing the information provided, GOVRAH may resend the missing or incorrect item, replace the order, or issue a refund.
Please do not return the item unless GOVRAH provides written instructions.
Tracking Without Updates
If your tracking information has not been updated for seven consecutive days, contact us at:
Please include your order number.
After reviewing the shipment status, GOVRAH may offer an appropriate solution, including a replacement or refund where applicable.
Refunds
Approved refunds will be issued to the original payment method whenever possible.
Your bank, card issuer, or payment provider may require additional time to process and post the refund after it has been issued by GOVRAH.
Cancellations and Order Changes
You may request a cancellation or order change before your order has entered fulfillment processing.
Contact us as soon as possible at:
Please include your order number.
Once fulfillment processing has begun or the order has shipped, cancellation or changes may no longer be possible.
Mandatory Consumer Rights
Nothing in this Return & Refund Policy excludes or limits any legal guarantee, right of withdrawal, refund right, remedy, or consumer protection that cannot legally be excluded or limited under applicable law.
Where mandatory consumer law grants additional rights, those rights will apply.
Contact Us
For assistance with a return, refund, damaged item, incorrect order, or other after-sales issue, contact GOVRAH Care at: