Shipping policy

Shipping Policy

Last updated: October 9, 2026

At GOVRAH, every order is prepared with care to provide a smooth and reliable delivery experience.

Shipping Destination

GOVRAH currently ships only within the United States.

We do not offer international shipping at this time.

Order Processing

Most orders are processed within 1–2 business days.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, processing may take slightly longer.

You will receive a confirmation email after placing your order.

If we are unable to ship your order within the stated timeframe, we will contact you with an updated estimate and any available options.

Shipping Cost

We offer free standard shipping on all orders delivered within the United States.

Estimated Delivery

Standard delivery generally takes 3–7 business days after the order has shipped.

Delivery dates are estimates and may be affected by carrier delays, severe weather, public holidays, high order volumes, address issues, or other circumstances outside our reasonable control.

Order Tracking

Once your order ships, you will receive an email containing your tracking information.

Please allow up to 48 hours for tracking updates to appear on the carrier’s website.

Tracking Without Updates

If your tracking information has not been updated for seven consecutive days, contact GOVRAH Care at:

contact.govrah@gmail.com

Please include your order number.

We will review the shipment status. Depending on the outcome of the review, GOVRAH may offer an appropriate solution, including a replacement or refund where applicable.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible at:

contact.govrah@gmail.com

Please include your order number.

We cannot guarantee that an address can be changed once fulfillment processing has begun.

Incorrect or incomplete address information may cause delays or prevent successful delivery.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

  • check around the delivery location;
  • ask household members or neighbors;
  • contact the carrier.

You may then contact GOVRAH Care at contact.govrah@gmail.com with your order number if further assistance is needed.

Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged or defective, if you receive an incorrect item, or if an accessory is missing, contact us within the applicable after-sales claim period stated in our Return & Refund Policy.

Please include:

  • your order number;
  • clear photos of the package and all items received;
  • a brief description of the issue.

Please do not return or ship any item unless GOVRAH provides written instructions.

After reviewing the information provided, GOVRAH may offer an appropriate solution, including a replacement, reshipment, or refund.

Additional details are available in our Return & Refund Policy.

Contact Us

For questions about shipping or delivery, contact GOVRAH Care at:

contact.govrah@gmail.com

Nothing in this policy limits any mandatory rights available under applicable law.